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Services & fees

Everything we offer, what it costs, and what to bring with you. Prices shown include VAT and are claimable from most medical aid day-to-day or savings benefits.

Ask us a question 031 830 3992
Dispensary

Prescription dispensing

Every script is checked by a registered pharmacist before it reaches you — for dose, for interactions with everything else you are taking, and for whether a cheaper generic would do exactly the same job.

  • Same-day dispensingMost scripts are ready in under fifteen minutes.
  • Generic substitutionWe show you the price difference and let you choose. It is your money.
  • Medicine reviewsTaking five or more medicines? Book a free twenty-minute review with a pharmacist.
  • Compliance packingWeekly blister packs, sorted by day and time, for anyone juggling several medicines.
  • Schedule 0–2 medicinesOver-the-counter medicines dispensed with proper advice, not just handed over.

What to bring

  • The original prescriptionRequired by law for a first fill. We keep it on file for repeats.
  • Your medical aid cardOr the membership and dependant number if you have it on your phone.
  • ID for Schedule 5 & 6Controlled medicines require identification, every time.
  • A list of anything else you takeIncluding supplements and traditional remedies — they interact too.

Collecting for someone else? Bring their prescription and a copy of their ID. We will happily brief you on how the medicine should be taken.

Chronic medicine

Monthly chronic medication, managed for you

Register once. We handle the refills, the reminders and the medical aid authorisations from there.

Automatic refills

We dispense three days before you are due and message you when it is ready. No phone call needed, no gap in your treatment.

Chronic authorisation

We complete and submit the CDL application to your scheme, chase it up, and tell you the moment it is approved.

Free monitoring

A blood pressure or glucose check, free of charge, every time you collect a chronic script. We keep the readings on file for your doctor.

Register a chronic script
Clinic

Clinic services & fees

Run by a registered nursing sister, Monday to Thursday 09:00–16:00 and Friday 09:00–13:00. Walk-ins welcome; bookings jump the queue.

All fees include VAT. Most are claimable from medical aid savings or day-to-day benefits.
ServiceFeeNotes
Blood pressure checkFreeWith any purchase, or free every time for chronic patients.
Blood glucose (finger prick)R60Fasting or random. Results explained on the spot.
Cholesterol screeningR150Total cholesterol. Twelve-hour fast recommended.
Full health screenR280BP, glucose, cholesterol and BMI, with a written summary.
Pregnancy testR70Private, with counselling and referral if needed.
HIV rapid testR120Confidential, with pre- and post-test counselling included.
Flu vaccinationR190Vaccine and administration. Available March to July.
Childhood immunisationR120Administration fee. State EPI schedule vaccines at no charge.
Tetanus boosterR210Recommended every ten years, or after a dirty wound.
Wound dressing — simplefrom R150Includes materials. Follow-up dressings at a reduced rate.
Wound dressing — diabetic or complexfrom R280Assessment, dressing and a referral letter where needed.
Contraceptive injectionfrom R180Two- and three-monthly options. Reminder sent before you are due.
Baby weigh-in & growth checkFreeRoad to Health card updated at every visit.
NebulisationR120Medicine charged separately. Twenty minutes in the clinic room.
Pharmacist minor-ailment consultationR150Assessment and treatment for a defined list of common conditions.
Request a clinic booking
Delivery

We bring it to your door

Free local delivery. Order before 14:00 on a weekday and it goes out that same afternoon; anything later goes out first thing the next morning. Someone over 18 must sign for it, and Schedule 5 medicines require ID on handover.

Free

Local delivery

R45

Further afield

14:00

Same-day cut-off

Arrange a delivery

Areas we deliver to

  • Reservoir Hills
  • Clare Estate
  • Sydenham
  • Sherwood
  • Westville
  • Overport
  • Asherville
  • Springfield

Somewhere else in the Durban area? Send us your address and we will quote you a delivery fee before we dispatch anything.

Front shop

What else you will find on the shelves

Stocked mostly because our customers kept asking. If we do not have it, we will order it in — usually within two working days.

Vitamins & supplements

Including prenatal, paediatric and immune ranges, with honest advice about which ones are worth your money.

Baby care

Formula, nappies, colic and teething remedies, bottles, sterilising equipment and skincare.

Home monitoring

Blood pressure monitors, glucometers, test strips, thermometers and pulse oximeters — set up and demonstrated in store.

Mobility & home care

Crutches, walking frames, wheelchairs, support braces, incontinence products and wound care supplies.

Payment

How you can pay

Medical aid

Real-time claims to all major schemes. We tell you what is covered, and what your co-payment will be, before you pay a cent.

Card & cash

All major debit and credit cards, tap-to-pay, SnapScan and cash. Card machines at both the dispensary and the front counter.

Pensioner discount

10% off all front-shop purchases for pensioners, every Tuesday. Just show us your ID at the till.

Our services

Services & fees

At the counter every day — no appointment needed

  • Prescription dispensing
  • Chronic medication
  • Medical aid claims
  • Free local delivery
  • Front shop

Clinic services & fees

Run by a registered nursing sister, Monday to Thursday 09:00–16:00 and Friday 09:00–13:00. Walk-ins welcome; bookings jump the queue.

All fees include VAT. Most are claimable from medical aid savings or day-to-day benefits.
ServiceFeeNotes
Blood pressure checkFreeWith any purchase, or free every time for chronic patients.
Blood glucose (finger prick)R60Fasting or random. Results explained on the spot.
Cholesterol screeningR150Total cholesterol. Twelve-hour fast recommended.
Full health screenR280BP, glucose, cholesterol and BMI, with a written summary.
Pregnancy testR70Private, with counselling and referral if needed.
HIV rapid testR120Confidential, with pre- and post-test counselling included.
Flu vaccinationR190Vaccine and administration. Available March to July.
Childhood immunisationR120Administration fee. State EPI schedule vaccines at no charge.
Tetanus boosterR210Recommended every ten years, or after a dirty wound.
Wound dressing — simplefrom R150Includes materials. Follow-up dressings at a reduced rate.
Wound dressing — diabetic or complexfrom R280Assessment, dressing and a referral letter where needed.
Contraceptive injectionfrom R180Two- and three-monthly options. Reminder sent before you are due.
Baby weigh-in & growth checkFreeRoad to Health card updated at every visit.
NebulisationR120Medicine charged separately. Twenty minutes in the clinic room.
Pharmacist minor-ailment consultationR150Assessment and treatment for a defined list of common conditions.
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POPIA

Privacy and POPIA notice

Last updated 15 September 2026

1. Who is responsible for your information

Reservoir Hills Pharmacy, a Pharmacy at SPAR store at Shop 2, 300 Mountbatten Drive, Reservoir Hills, Durban, 4091, is the responsible party for the personal information described here, as that term is used in the Protection of Personal Information Act, 2013 (POPIA).

2. Our Information Officer

Under POPIA the head of a private body is its Information Officer by default. Ours can be reached at care@rhpharm.co.za, on 031 830 3992, or in person or by post at the address above. Write to us there about anything in this notice.

3. What we collect

When you send us a script from this website, we receive a photo of your prescription, the patient’s name, your WhatsApp or cell number, whether you want to collect or have it delivered, your delivery address if you choose delivery, and any note you add.

When you are our patient, we also keep your contact details, your prescriptions and dispensing history, your medical scheme details, and the readings and records from any clinic service we provide, such as blood pressure, glucose or vaccinations. Where the law requires it for certain medicines, we record your identity number.

Information about your health is special personal information under POPIA. We handle it with the extra care the Act and our professional confidentiality rules require.

Our web server keeps ordinary access logs, including IP addresses, as almost all web servers do.

4. Why we collect it, and on what basis

  • To dispense your medicine safely — because you asked us to, and because a pharmacy cannot dispense without a valid prescription and the patient’s details.
  • To claim from your medical scheme — because it is necessary to provide the service you asked for.
  • To provide clinic and pharmacist care — POPIA allows healthcare providers to process health information where it is needed for your proper treatment and care, subject to a duty of confidentiality.
  • To comply with the law — pharmacy and medicines legislation requires us to keep prescription and dispensing records.
  • To contact you about your medicine — for example when a script is ready or a chronic refill is due, because you gave us your number for that.

We do not sell your information, and we do not use it for marketing unrelated to the service you asked for.

5. Who we share it with

Only where it is needed to do what you asked:

  • Your medical scheme, and the claims-processing service that transmits the claim, when we claim on your behalf.
  • Your prescriber, when a prescription needs clarifying.
  • Regulators and authorities, such as the South African Pharmacy Council or the Department of Health, where the law requires it.
  • WhatsApp, operated by Meta. Scripts and messages you send us from this website travel from your phone to our WhatsApp account; the website itself never uploads or stores them. WhatsApp processes them under its own privacy terms.
  • Google, which serves the map and the typefaces on this site. Loading a page sends your IP address to Google.
  • Our hosting provider, which runs the server this website is on.

We may also disclose information where a law, a court or a regulator requires it.

6. Where it is stored

Patient and dispensing records are held in our pharmacy dispensing system. Scripts and messages sent by WhatsApp arrive on the pharmacy’s WhatsApp account. Our website is hosted by a South African hosting provider. WhatsApp and Google process information outside South Africa; where that happens, we rely on the transfer grounds POPIA allows, including that the transfer is necessary to provide the service you asked for.

7. How long we keep it

Prescription and dispensing records are kept for five years, or longer if pharmacy legislation requires.

Once a script sent by WhatsApp has been dispensed and recorded in our system, we delete the photo from the chat. Messages that do not lead to a prescription or a service are deleted once they are plainly no longer needed.

8. How we protect it

This website is served over HTTPS, so pages travel to you encrypted. Patient records are only accessible to pharmacy staff who need them, and are protected by passwords. Patients’ medicines are never discussed where others can hear.

No system is perfectly secure. If personal information in our care is accessed or disclosed without authorisation, we will notify you and the Information Regulator as POPIA requires.

9. Cookies and tracking

This site sets no cookies of its own and carries no advertising or analytics trackers. If you switch between light and dark appearance, that choice is remembered in your own browser and is never sent to us.

The only third-party requests a page makes are to Google, for the typefaces and the map described above. Google may set its own cookies inside the map.

10. Your rights

Under POPIA you may ask us to confirm what personal information we hold about you and to give you a copy of it; to correct or delete information that is inaccurate, irrelevant, excessive, out of date or obtained unlawfully; to stop using it for a particular purpose; and to object to processing based on legitimate interest.

Write to care@rhpharm.co.za or ask in store, and we will respond within 30 days. We may need to verify who you are first. Note that we cannot delete prescription or dispensing records that the law requires us to keep, or withdraw a claim that has already been submitted to your medical scheme.

11. How to complain

Tell us first and we will try to put it right. If you are not satisfied, you may complain to the Information Regulator:

Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
POPIAComplaints@inforegulator.org.za
inforegulator.org.za

Complaints about professional conduct rather than privacy can be made to the South African Pharmacy Council.

12. Changes to this notice

If we change how we handle personal information, we will update this notice and the date at the top of it.

Email our Information Officer
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